Privacy Policy for 92plr

1 Who We Are

92plr is an online gaming platform operating at 92plr.net, providing cricket betting, live casino games, and slot game services primarily to players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Peshawar.

For the purposes of this Privacy Policy, 92plr is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about our data practices, you can reach us at the contact details provided in Section 12.

2 Personal Data We Collect

92plr collects personal data in several categories depending on how you interact with our platform. Below is a comprehensive breakdown of the types of personal information we may hold about you:

3 How We Collect Your Data

92plr collects personal data through the following methods:

• Direct registration: When you create a 92plr account, you voluntarily provide your name, email, mobile number, and date of birth.
• KYC verification: When you submit identity documents to complete the verification process required before withdrawals can be processed.
• Deposit and withdrawal transactions: When you top up your PKR wallet via JazzCash, EasyPaisa, or bank transfer, financial data is captured to process and record the transaction.
• Platform usage: Our servers automatically log technical data including IP addresses, session durations, and pages visited each time you use the 92plr platform.
• Cookies and similar technologies: As described in Section 7, we use cookies to maintain your login session, remember platform preferences, and analyse aggregate usage patterns.
• Support interactions: When you contact our live chat support team or email us, we record the content of those communications to resolve your query and improve our service quality.
• Third-party KYC partners: Where we use authorised identity verification providers to validate your CNIC or passport, those providers may return verification results to us that become part of your account record.

4 Why We Use Your Personal Data

92plr processes your personal data for specific, legitimate purposes. The table below sets out each purpose and the legal basis under which we rely on it:

We will never use your personal data for any purpose not listed above without first obtaining your explicit consent, or unless we are legally required to do so.

5 Sharing Your Personal Data

92plr does not sell your personal data. However, in order to provide our services, we may share your data with a limited number of trusted third parties in the following circumstances:

5.1 Payment Processors

When you make a deposit or request a withdrawal, your financial and identity data is shared with the relevant payment service provider — such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — solely for the purpose of processing that transaction. These providers are bound by their own data protection obligations and may not use your data for any other purpose.

5.2 KYC Verification Partners

Where third-party identity verification services are used to validate your CNIC or other documents, your identity data is transmitted to these providers under strict contractual data protection agreements. Verification results are returned to 92plr and stored as part of your KYC record.

5.3 Game Content Providers

Our platform features games from certified third-party studios. These providers may receive anonymised session data (such as game round IDs and outcomes) for the purpose of game integrity verification and technical support. They do not receive your personal identity or financial data.

5.4 Legal and Regulatory Authorities

92plr may disclose your personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where we are legally required to do so — for example, in connection with anti-money laundering investigations, fraud inquiries, or court orders. In such cases, we will comply with applicable legal obligations.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your rights under this Privacy Policy will be maintained.

6 Data Retention

92plr retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account relationship with 92plr, plus a minimum of 5 years after account closure to satisfy anti-money laundering and financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 7 years in line with standard financial record-keeping requirements applicable to payment service operations.
• Gaming activity logs: Retained for 3 years after your last recorded gaming session. These records are used for responsible gaming monitoring, dispute resolution, and integrity auditing.
• KYC verification documents: Retained for 5 years following the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the interaction, unless the communication is linked to an ongoing dispute or investigation.
• Marketing consent records: Retained for as long as you remain opted in, plus 2 years after opt-out to demonstrate compliance with consent obligations.
• Technical/device logs: Retained for up to 12 months for security monitoring and fraud detection purposes, then automatically deleted or anonymised.

Once the applicable retention period expires, your personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

7 Cookies & Tracking Technologies

92plr uses cookies and similar technologies to make the platform function correctly and to improve your experience. We do not use advertising networks or cross-site tracking cookies.

7.1 Types of Cookies We Use

7.2 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, clear existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies will affect the functionality of the 92plr platform — for example, you may not be able to remain logged in during a session.

For guidance on managing cookies in popular browsers used by Pakistani players, search your browser's help section for "cookie settings" or "privacy settings".

8 Your Data Rights

As a user of the 92plr platform, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at the details in Section 12. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of all personal data we hold about you, including your account information, gaming history, and transaction records. We will provide this in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. For identity data linked to your KYC record, updated documents may be required.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data. This right is subject to our legal retention obligations — for example, we are required to retain financial transaction records for a minimum period regardless of an erasure request.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances — for example, while a correction request is being verified.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and, where technically feasible, to have it transferred directly to another platform.
• Right to Object: You can object to our processing of your personal data where we are relying on legitimate interest as the legal basis. This includes the right to opt out of all marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing opt-in), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9 Data Security

92plr takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including passwords, CNIC numbers, and financial account identifiers.
• Role-based access control ensuring that 92plr staff can only access personal data necessary for their specific job function.
• Two-factor authentication available for all player accounts to add an additional layer of login security.
• Regular security audits and penetration testing carried out by qualified security professionals.
• Intrusion detection systems monitoring our infrastructure 24 hours a day for anomalous activity.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 92plr will notify affected users promptly and take all necessary remediation steps.

10 Children & Minors

During account registration, all users are required to confirm their date of birth. Where there is reasonable suspicion that a registered user may be under 21, the account will be suspended immediately and an age verification request will be issued. If it is confirmed that a user is under the age of 21:

• The account will be permanently closed.
• Any deposits made will be returned to the original payment method.
• All gaming activity data associated with the account will be deleted from our systems within 30 days, subject to any legal retention obligations.
• The incident will be documented in our responsible gaming records.

If you are a parent or guardian and believe your child may have registered an account on 92plr, please contact our support team immediately via live chat (6:00 AM – 2:00 AM PKT) or by emailing us at the address in Section 12. We will investigate and take action promptly.

11 Updates to This Privacy Policy

92plr reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Display a prominent notice on the 92plr platform informing players of the change.
• Where the change is significant, send a notification to your registered email address or mobile number.

Your continued use of the 92plr platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we are protecting your information.

If you do not agree with any updates to this Privacy Policy, you should cease using the platform and contact our support team to close your account and request deletion of your personal data, subject to applicable legal retention requirements.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 92plr handles your personal data, please get in touch through the following channels:

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters — such as suspected unauthorised access to your account — please use the live chat channel for the fastest response.